Now with forums!

California State PTA

www.captaforums.org

The California State PTA Forums provide an interactive way to discuss PTA business online.

PTA members throughout the state can communicate on common issues. Please consider taking a lead in helping inspire discussion and communication about important educational issues.

The forums allow an exchange of knowledge and ideas that it is hoped will become an invaluable resource for all levels of PTA. The era of member to member and peer to peer communication has begun. All you need to do to harness this power is visit the forums:

www.captaforums.org

Communicating in Tough Situations

You open an e-mail message that suddenly triggers your adrenaline and propels you into a defensive mode. To help reduce your chances of doing or saying something you might later regret, consider adding these strategies to your inventory:

GIVE YOURSELF TIME TO COOL DOWN. If you dash off a quick response in the heat of the moment, you are likely to make a mistake or say exactly the wrong thing. Breathe deeply before you start to explain why you are right and the other person is wrong. Even better — ask for time to research the facts.

PUT YOURSELF IN THE OTHER PERSON’S PLACE. Never rush to assume sinister or ulterior motives. Think what the other person may be thinking. Pledge never to answer a surprising e-mail or voice message until the next day if possible, or even later. You will react in a more positive way after you have had time to consider the message and shape a response.

CONNECT WITH THE OTHER PERSON. Don’t hide behind technology. Instead of sending an e-mail or leaving a voice message, contact the person by telephone or in person to discuss the issue.

LOOK IN THE MIRROR. You will not agree with everyone all the time. Be completely honest with yourself about how you may have contributed, if there is a conflict.

CALIFORNIA STATE PTA
THE COMMUNICATOR
JULY 2006