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Computer/Network Technician II

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BASIC FUNCTION:
Under direction of an assigned supervisor provide technical assistance to the Santa Barbara County Education Office (SBCEO) departments. Perform installations and upgrades, troubleshoot and repair computers, maintain and recommend computer hardware and software; train users in operation of computer equipment and programs; support computers and data communication issues as they relate to networks, printers, and other peripheral devices.

DISTINGUISHING CHARACTERISTICS:
This position includes all the duties of the Computer/Network Technician I position described below, plus the primary responsibilities of administration of network servers and active directory; management of client/server.

REPRESENTATIVE DUTIES:

  • Provide technical assistance to SBCEO employees, both in person and over the phone.
  • Identify and resolve computer and peripheral device problems.
  • Install, test, and perform the setup of computers and peripherals, printer sharing devices,networks and data communication devices.
  • Submit bills daily for tasks completed; documenting time spent, parts used andsoftware/hardware purchased.
  • Perform hardware and software upgrades and maintenance as required.
  • Document and maintain all technical procedures for the Computer/Network Technician Manual.
  • Evaluate computer hardware and software and make recommendations regarding selection, installation, upgrade, and use to the Computer/Network Support Supervisor.
  • Routinely update an assigned supervisor with status of tasks.
  • Participate in planning and implementing technical projects.
  • Ensure that regularly scheduled backups occur for all computer systems.
  • Perform annual software/hardware inventory for SBCEO department computers.
  • Prepare desk procedures.
  • Perform other computer/network/application support duties as needed.

KNOWLEDGE OF:

  • Current Windows and Macintosh computers, peripherals, security devices, and related application and support software
  • Troubleshooting skills, strategies and resources
  • Network operating systems and related application software
  • TCP/IP, e-mail protocols, network printing and wireless
  • Customer support dynamics
  • Interpersonal skills
  • Software maintenance, network performance tuning, and system diagnostic software
  • Data communication and network access protocols
  • Industry standard word processing, spreadsheet and database programs and proficiency in the use of these and related programs.

ABILITY TO:

  • Quickly acquire knowledge of the County Education Office’s organization, operations, policies and objectives
  • Define problems, collect data and draw conclusions in a variety of situations where little
  • standardizations exist
  • Prioritize, schedule and coordinate large workloads
  • Communicate effectively in both oral and written forms
  • Work well under pressure
  • Meet schedules and time lines
  • Perform individual research, analysis, and evaluations of computer hardware, software, and network technologies
  • Receive complaints and take steps to facilitate resolution
  • Work cooperatively with others and maintain effective working relationships with
  • co-workers, supervisors, consultants and others as required; establish and maintain a calm, tactful, friendly and diplomatic manner
  • Effectively present information to upper management
  • Plan, organize and manage assigned functions
  • Maintain records, prepare reports and make presentations
  • Work confidentially with discretion
  • Work with vendors to develop an understanding of products, evaluate proposals, and enhance applications.

EDUCATION AND EXPERIENCE:
A combination of training, education, and experience that provides the required knowledge and skill for the responsibilities of this position and four years of progressive experience with computers and network.

LICENSES AND OTHER REQUIREMENTS:
Incumbents in this class must possess a valid California driver's license and automobile insurance coverage required by law.

WORKING CONDITIONS:
Data processing environment, ability to climb, crawl, stoop, kneel, crouch, occasionally lift 25 lbs. or more, subject to noise and travel to various sites within the county.

Salary range 87

Series
Information Technology

Approved by the Personnel Commission: Jan. 23, 2007
Revised: Mar. 26, 2009